Things That Interest Me: What Not to Say -- 5 Things Negotiators Should Never Say
What Not to Say -- 5 Things Negotiators Should Never Say
Posted by David Brensilber at 2/3/2011 8:22 AM Categories: uncategorized
I found this article on Alley Insider entitled 5 Things Negotiators Should Never Say by Alan Horowitz (which can be fount at http://www.businessinsider.com/the-worst-things-you-can-say-while-negotiating-2011-2). I thought that it contained useful tips on things you should avoid in negotiating. Just remember that for all of these rules there are exceptions.
There are loads of strategies for playing hardball,
but whether you're dealing with an employee, a client or an investor, there are
some things that should always stay out of the conversation. Inc provided this helpful list on what not to say during
negotiations.
1. The word "between." You think it makes you seem flexible,
but it really ends up giving whoever you're dealing with an advantage. After
all, if you offer a customer a price range of "between $1,000 and $2,000", odds
are they'll pick the lower choice.
2. "I think we're close." No matter how exhausted or
pressured you feel, avoid these poisonous words. They let the other side know
you're more interested in wrapping up talks than getting what you really
want.
3. "Why don't you throw out a number?" Research shows that
negotiations often end closer to the original offer than what the other party
wants.
4. "I'm the final decision maker." Even if you feel like a
boss, it's best to make it clear that there's a higher authority that you have
to consult before a decision can be made. It'll help you avoid getting cornered.
If you own your business, refer to your investors or advisors.
5. "Screw you." Or similar expletives. The best negotiators
remain calm under pressure and don't let their emotions show.
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